The Datimbi Service Approach
- Fully customizable Professional Services options.
- Datimbi configuration and management tools are all designed to be used by our end customers, with no need for additional Datimbi Professional Services if not wanted.
- Vertical application expertise is available via our partner network.
Comprehensive Professional Services, Tailored to Your Needs
Additionally, Datimbi Professional Services can be retained as the overall project manager for your efforts, similar to a general contractor building a house, coordinating the various contributors to a project. With Datimbi performing overall project management, you can be assured that all of the tasks and resources required to deploy your solution within the Platform will be coordinated properly, with continuous status monitoring and reporting.
At times, our customers do not have the resources to perform this initial first step towards realizing a solution in the Platform. Datimbi can be engaged to lead the requirements development effort, which will result in the full set of documentation required to configure and deliver an operational solution in our platform. Depending on the nature of the requirements, the techniques used could include facilitating workshops of experts, rapid prototyping, modifying existing templates, or working with external experts in complex areas such as clinical trial design.
The Datimbi configuration and solution management tools have been designed so that experts at our customers can realize their solutions independently. Nonetheless, Datimbi is often retained to provide comprehensive implementation services for our customers’ solutions, including ongoing maintenance and support.
- Creation of Data Views and Charts using Datimbi Platform tools
- Development of custom reports to be integrated with your solution, using SAP Crystal Reports (the platform’s standard report writer)
- Performing data migration (transformation, loading and validation) from existing platforms/data sources to the Datimbi Platform
- Designing and developing new platform functionality specific to your business needs
For customers who cannot conduct their own sufficient acceptance testing on a solution, whether configured by Datimbi or internally, Datimbi’s partners can provide independent expert services including:
- Testing strategy
- Test case design
- Test case execution and retest
- GCP compliance validation strategy, design, and evaluation
- Technical Support: Providing technical assistance through our online forum to support the setup and configuration of the platform. This support is included with all subscription options.
- Level 3: Providing support and maintenance responsibilities for a solution. Level 3 support is included for customers that retain Datimbi to provide Configuration implementation and maintenance for their solution.
- Level 2: Providing direct front-line support to your business owners. In many cases, this is part of Level 3 support.
- Level 1: Providing direct front-line support to your end users. Typically this is provided directly by our customers, but Datimbi can offer this service in certain circumstances as an option, for example if Datimbi is mandated to design and maintain the Configuration for the relevant solution.
Our Partners Make Our Solution Whole
Whether managed through Datimbi Professional Services or contracted directly by our customers, our partner network provides the vertical expertise and independence to deliver complete, world-class solutions.
See Our Partners